Garmin Reviews

Dear Garmin Customer Support,

I am writing to express my serious dissatisfaction with an audio issue I have experienced with my brand-new Venu 4, which I purchased just last week.

I paired the watch with my AirPods and set up YouTube Music to play music through the AirPods while running. However, the audio repeatedly cuts in and out during my runs, making the music experience extremely frustrating and essentially unusable.

I contacted Garmin's customer service in Taiwan, and I was informed that this issue has been reported to the U.S.

team, but that the issue has been dragging on without a solution.

I find this situation completely unacceptable.

The Venu 4 has already been on the market for approximately one year, so it is extremely abnormal for a basic and important function such as Bluetooth audio playback to remain unresolved for such a long period of time.

As a customer who has just purchased a brand-new watch, I would like to know what Garmin intends to do to resolve this issue. I am not looking for a generic response stating that the issue is "under investigation." I expect a clear explanation of the current status of this issue, the reason it has remained unresolved for so long, and, most importantly, a concrete solution or timeline for resolution.

Please respond and let me know exactly how Garmin plans to handle this issue.

I look forward to receiving a prompt and substantive response.

In late 2023, I purchased an expensive rugged Fenix 7 sapphire solar watch. This was worked great until 2 weeks ago, when the back button stopped working on the watch after one surfing session.

This is a known issue with the watch, and advice online was to perform a factory reset, and to contact Garmin for a replacement if it didnt work (which is my case)

After contacting customer service, they informed me that there was no more of this specific watch in stock, and the best deal that they could offer is 25% off a new watch.

As these watches are over $1,000 USD, $750 USD + is a lot to pay for a replacement. Especially this specific watch, which has a known issue with these back button issues, despite the watch being advertised for surfing/adventure sports.

I asked if they could increase the offer to 50%, which I believe to be reasonable given the circumstances, however customer service declined offering this or escalating my case further.

I dont know what happened. I try to update it since yesterday it would not update.

I reset it unplugged it turn it off turn it on. I got it hooked up to my Wi-Fi and its just stuck in one position and keeps saying approximate time remain 36 hour 45 minute and sometimes it goes down to 45 minute and it goes back to 4036 to 45 and Im like I dont know what else to do. I think you need to be troubleshoot or something but at this moment, it is just not updating.

I updated before he never gave me any problem, but for some reason, it tells me need to updated. You know I said install both and its just not doing it.

Garmin couldn't tell me why they canceled my order for a new GPS 20 minutes after they confirmed it. But they kept the rest of the order for European maps and a dashboard holder - none of which I can use without the GPS unit!
Calling into voicemail hell with about a dozen different options, some of which were indecipherable, and none of which were for anything remotely suggesting "GPS" I got lucky and hit "automotive" and got a CS person. The CS guy said they can't look up why they canceled it and told me it probably was "my fault" I didn't enter all the information in correctly." Right, my fault, of course! Well, since it was entered in correctly the first time, it would only mean they'd cancel my order for the same, unexplained reason. Importantly, if there was some "problem" with my order, why was ONLY the GPS unit in the order canceled, but not the rest of the order??? He pleaded ignorance (very easy to do) and just shrugged his shoulders (very easy to imagine) because he couldn't explain it or look any info up and his answer defied logic...
While on hold, they sent me an email for 30% off a new unit - but the URL was bad...!
Then they told me I'd have to call another department to check on the rest of the order and cancel it that way!
Are you kidding me? How complicated is it to order a simple GPS unit?!
Complicated enough that I just called my credit card company, told them Garmin was incompetent and to reject their bill, and then in 2 minutes, ordered a GPS unit from Fracix based on several highly positive reviews.