Garmin
Garmin Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Garmin has a 2.6 star rating from 255 customer reviews, with 66% likely to recommend; consumers are mostly neutral and 44% request product/service quality improvements.
Key Takeaways for Future Customers
- Check recent Garmin reviews and product compatibility before buying.
- Expect durable hardware but plan for potential setup or software updates.
- Document orders and confirmations to assist with billing or refund disputes.
Negative Feedback / Risk Areas
- Frequent customer complaints about customer service availability and slow responses.
- Issues with updates, map support on older systems, and device failures after updates.
- Order cancellations and difficulties getting refunds or explanations.
Positive Feedback
Many reviewers praise usability, durability, and knowledgeable support reps in resolved cases.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Garmin has a 2.6 star rating from 255 customer reviews, with 66% likely to recommend; consumers are mostly neutral and 44% request product/service quality improvements.
Key Takeaways for Future Customers
- Check recent Garmin reviews and product compatibility before buying.
- Expect durable hardware but plan for potential setup or software updates.
- Document orders and confirmations to assist with billing or refund disputes.
Negative Feedback / Risk Areas
- Frequent customer complaints about customer service availability and slow responses.
- Issues with updates, map support on older systems, and device failures after updates.
- Order cancellations and difficulties getting refunds or explanations.
Positive Feedback
Many reviewers praise usability, durability, and knowledgeable support reps in resolved cases.
Media from reviews
Providence, Rhode Island
Because I never returned my call when they said they were going to I went in to chat and I needed to get at the black box and I told him it was gonna take a few minutes and they turned around and disc
I just put three echo map to ultras on my boat and I cant seem to find the live scope menu on the screen
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Verified Reviewer |
Brașov, Brașov County
Garmin Dash cam 46
- - Dash Cam 46 hasn't been used for a while.
- - A white bar appears on the screen and a blue arrow at the top.
- - It resets every 10-15 seconds.
Hello! I have a Dash cam 46, it hasn't been used for a long time and when I turn it on, a white bar appears on the screen and a blue arrow at the top and it keeps resetting every 10-15 seconds! Please help me fix it.
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Verified Reviewer |
Vancouver, British Columbia
Poor Customer Service
- - Purchased a Fenix 7 sapphire solar in late 2023.
- - Back button stopped after surfing; known issue.
- - Stock unavailable; best offer is 25% off a new watch.
In late 2023, I purchased an expensive rugged Fenix 7 sapphire solar watch. This was worked great until 2 weeks ago, when the back button stopped working on the watch after one surfing session.
This is a known issue with the watch, and advice online was to perform a factory reset, and to contact Garmin for a replacement if it didnt work (which is my case)
After contacting customer service, they informed me that there was no more of this specific watch in stock, and the best deal that they could offer is 25% off a new watch.
As these watches are over $1,000 USD, $750 USD + is a lot to pay for a replacement. Especially this specific watch, which has a known issue with these back button issues, despite the watch being advertised for surfing/adventure sports.
I asked if they could increase the offer to 50%, which I believe to be reasonable given the circumstances, however customer service declined offering this or escalating my case further.
User's recommendation: For new/existing Garmin customers looking to buy a watch, also look into like Coros, Suunto, or Apple alternatives..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Redmond, Washington
Resolved: Incompetent Customer service
Company fixed the issue and I have been provided with full refund. Don't buy Garmin.
They are not the same company they were years ago and you cannot contact anyone to work through the problem for a good resolution.
Their reliance of "on line solutions" means no one will help you and the online solution never captures exactly what your problem is. In the end, a tremendous waste of the consumer's valuable time.
Calling into voicemail *** with about a dozen different options, some of which were indecipherable, and none of which were for anything remotely suggesting 'GPS,' I got lucky and hit 'automotive' and got a CS person. The CS guy said they can't look up why they canceled it and told me it probably was 'my fault' I didn't enter all the information in correctly. Right, my fault, of course! Well, since it was entered in correctly the first time, it would only mean they'd cancel my order for the same unexplained reason.
Importantly, if there was some 'problem' with my order, why was ONLY the GPS unit in the order canceled, but not the rest of the order? He pleaded ignorance (very easy to do) and just shrugged his shoulders (very easy to imagine) because he couldn't explain it or look any info up, and his answer defied logic. While on hold, they sent me an email for 30% off a new unit - but the URL was bad! Then they told me I'd have to call another department to check on the rest of the order and cancel it that way!
Are you kidding me?
How complicated is it to order a simple GPS unit? Complicated enough that I just called my credit card company, told them Garmin was incompetent and to reject their bill, and then in 2 minutes, ordered a GPS unit from Fracix based on several highly positive reviews.
- Customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Garmin Customer service is almost non-existent and completed illogical
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mesa, Arizona
Purchased a replacement band for my...Garmin golf gps watch. The band received is the incorrect band that can not be replaced. Requesting that band sent to me be returned and the correct band be sent
They no record of my purchase.
purchased a replacement band for my Garmin golf gps watch. The band received is the correct band that can be installed. Requesting the that band sent to me be returned and the correct band be sent to me.
Preferred solution: receive correct band.
Ocala, Florida
GPS ACCOUNT
Not able to speak with human person. I need help with my account or it will close out in 30 days. I called the contact numbers available and still not able to speak with a person.
Preferred solution: Help with my account or it will close out in 30 days !!!!!
Chicago, Illinois
Smooth experience
I had a good chat with Garmin customer service about my battery on my 45. However, I decided not to buy a replacement watch at this time.
Colesburg, Iowa
Won’t turn on
No help at all, no response with the new sticker 4 plus not turning on. Did all the basics with the power cable, etc. Don't have electronic meters, etc.
- Thought it was good
User's recommendation: Don’t bother
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMisplaced my Update Cable for my Garmin
Hold on to your equipment and be sure to keep any information about the product safe and separate from the equipment, but mostly don’t expect service.
I have misplaced my cable for updates on Garmin Express. Is it possible to buy another cable? I have the charging cable.
- Good products
- No service or help with a problem
Preferred solution: I would like the company to recommend an option and not just refuse to talk to me.
User's recommendation: I would not recommend them from now on.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
Helped with my problem
Had a problem with my wife's Garmin; we got great support from the representative, as we have before when we needed help.
- Good customer service
- None so far
User's recommendation: Call they are great
Greensburg, Pennsylvania
I hope it gets better
- - Struggles to set up DriveSmart 66 EX with traffic and weather.
- - Wants a power cord with an antenna and to use Garmin without the DriveSmart app.
I am not a techno person and was just trying to get some help getting my drive smart 66 EX up and running with traffic and weather. Maybe if you included a power cord with a antenna it would not be so hard to setup, I love my Garmin i just wish I could get it to work without using the DriveSmart app.
.
Albuquerque, New Mexico
Marissa was so professional and so patient. She worked with me until it was completed. Thank you so much! and worked until the pairing process completed.
The Vivosmart HR phone and the Apple IPhone stopped pairing suddenly. The phone continued to work by itself; however, the phone stopped storing the information.
User's recommendation: The service provided by GARMIN was excellent.
Plymouth, Iowa
Scam Claims About Free Map Updates
Purchased Garmin product for $125 as it came with lifetime free map updates.
Come to find out that is only true if you purchase a new computer every 3 or so years as they drop supported for older Macintosh operating systems.
Never will buy from them again.
User's recommendation: Stay Away From Scam Product
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Verified Reviewer |
Miami, Florida
Problem with a download to my 42LM
They just told me that they no longer support 42LM so they just washed their hands about the problem so I guess I can just throw what used to be 2 working systems in to the garbage can because they are useless since I ran the update to the maps and the software.
I updated the latest software and the latest maps, and now my GPS is a piece of garbage. Actually, two units, both 42LM.
User's recommendation: Don't do any updates on any older Garmin auto units.
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Verified Reviewer |
Covina, California
Garmin GPS
- - The Garmin GPS has served me well for many years.
- - It is now failing and cannot be fixed due to its age.
I have a Garmin GPS that has served me well for many years. Unfortunately, the GPS is now showing signs of failure and because of how old the GPS is there is no way to fix the problem. I am not a pissed consumer and like I said I did get many years of use from my Garmin GPS.
Winnipeg, Manitoba
I thought I contacted Garmin
I thought I was talking with a Garmin representative, but when you asked for a fee
Thats where you lost me
About
Garmin was established by Gary Burrell and Dr. Min Kao in 1989 in Olathe, Kansas. It is a subsidiary of Garmin International, Inc. The company focuses on developing navigation and communication devices. Garmin offers various innovative solutions for aviation, autos, recreation, and fitness. Clients are offered a broad selection of such aviation products as integrated cockpits, radars, multi-functional displays, etc. The company has its own line of sonar fish-finders. Garmin provides its services and goods in the UK, Belgium, Spain, USA, Canada, Norway and Taiwan. Customers may as well enjoy a wide range of maps for purchase like topographic maps, detailed road maps and nautical maps.
Garmin is ranked 96 out of 1572 in Gadgets and Accessories category
Canada, USA
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I agree, I am currently sitting with the safe issue with Garmin. this seems to be their immediate go-to answer for any product failure issues.
I have had Apple watches 1,2,3,4 series and decided to move to Garmin as it is a watch built for the outdoors but clearly not for swimming in the ocean. Extremely frustrated with Garmin and there after sales.