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3.6
Updated by user Oct 05, 2021

Company fixed the issue and I have been provided with product replacement.

Updated by user Oct 05, 2021

I tested my devise and it met my expectations. This whole thing could have been avoided had Garmin's Chat window been more understanding and accommodating.

This was immediately the case once I spoke with someone live over the phone and explained the issue, much the same way I explained it to the On Line chat. On speaking wiht someone, he immediately set things in motion by giving me a shipping code to send the device in for a replacement, which arrived in fairly short order. It performs as I expect it to.What would cause me to give this a full marks rating would be an indication that corrective measures have taken place to eliminate the poor service that I received in the first place, At that time, I was looking for a physical address for a service and repair center near where I live, which I know there is.

That never did happen. If I needed to purchase another GPS, I suspect it would again be a Garmin.

Updated by user Oct 04, 2021

After I made contact with someone at Garmin via telephone I was quite impressed with how he handled my complaint and how quickly they took action. At this point, I am having a little difficulty with a reconditioned unit they sent me in exchange for my faulty one.

I believe I may have corrected the problem but can not verify that until I take it out for a ride on my motorcycle. Weather and higher priority things have prevented me from doing so for quite a while now. I really expect to do this today. Even though I posted this negative report, I do not like negative reporting.

I am looking forward to be able to change this and give Garmin a hands up. Bit only if the problem is rectified to my satisfaction.

Original review updated by user Sep 07, 2021

Help agent wanted me to pay up front $150.00 before they would start a work ticket for repairs to my new GPS. She (Linda) wanted me to use some outfit called Neusurf or something like that.

I have never heard of them and could not find anything other than their website which told me nothing I could trust. Linda ended the session with a simple "Bye" I sure did not run into this problem with Garmin when I wanted and older GPS fixed a few years ago. This is really poor service considering this GPS is several hundred dollars service consdie

Today I made phone contact with a service rep at Garmin's Kansas Location and spoke with Kyland. An extremely welcomed change in attitude to the on line contact from their web site.

Kyland spoke with me for about 10 minutes and asked for the device to be UPS shipped to them and they will honour a warranty for a fix or replacement even though I can't find the bill. We are working on when I made the first map update after I bough the device. I will report further on how this worked out.

But kuddos for Kyland. He is a valuable employee for Garmin.

User's recommendation: Re-consider buying Garmin unless their customer service improves.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

Garmin Pros: Great when it works.

Garmin Cons: Cumbersome after sale warranty or service availability.

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