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Garmin - Excellent costumer service

After having a garmin watch for two years with daily use, I had an issue with the screws and the band and was promptly sent a new band, new screws and an appropriate screwdriver at no cost to me and no questions asked.
4.9
Details
Customer service
Price Affordability
Staff
Style and Design
Usability
Value for money
Warranty
Website
#1232557
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I had tried to enter a location that I knew the city and address. Instead of it choosing that location, it does a search in two states. Once the address came up, it NEVER SHOWED the EXACT ADDRESS that I ENTERED. Plus, the exact address was for a Veterans Affairs...
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3.3
I liked
  • Having the portability of the gps unit
  • Portability of gps
I didn't like
  • Exact location not working
#1232273
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Garmin - Very disappointed

Good evening, I have been raving about the Garmin. I've had 2 and have encouraged several people to purchase one. The tracker fell out of the band luckily I found it. Placed it in the other band and it fell out again. This time I was unable to locate the tracker. Very, very disappointed!!
3.4
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Usability
Value for money
Warranty
Website
#1225525
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To Whom it may concern , I bought a garmin vivo fit 3 in the beginning of January 2018 , I received it and it didn't turn on so I took it to your branch in Rosebank for them to access it further . After accessing it they gave me a brand new one , 2 weeks after...
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#1214360
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I bought my Garmin Vivoactive HR and was really impressed with it. The heart rate monitor was accurate, and overall the watch was doing exactly what it promised. Over the next few months, the screen became less and less sensitive, until six months after the purchase,...
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I didn't like
  • Bad quality product poor customer service
#1179003
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After last software update 920xt freezes every day now. We needs fix for this? Have to do reset on it all the time to get it to work. MY EMAIL IS ironmandale@twc.com. Worked fine for just over a year then this has started.Reset requires pushing power button for 15 sec....
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#1174060
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I have an older Garmin Nuvi which came up with a message to reload my "lifetime" maps. Plugging the unit into my computer on January 18th, 2018, a message stated I had "corrupted" drivers. Typed to the "chat" person who said, literally, "Oh! Let me give you support."...
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#1172439
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Tried to download my free map update, download site just generated error messages. got on a chat then a phone call with a putz from India who I could not understand due to accent. After wasting 30 mins and letting this clown remote control my PC w/Garmin plugged in he...
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Anonymous
Rocky48

Same thing happened to us. I got suspicious and hung up, but I suspect that my data has been compromised. On the way to a support shop to get the PC deep scanned.

Anonymous
Derek

Just happened to me today. He had access to my laptop. Has anyone had any issues with fraudulent activity since? I’m worried what he stole while he was in my machine.

#1167768
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I have a five-year-old Garmin 50LM car GPS. I decided it was time to download an update. When I attempted to do that, customer service phoned in the person of "Rebecca Turner" with a heavy Indian or Indian subcontinent accent. Then using the Teamwork program, she took...
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1.3
#1167194
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Garmin - Fenix 3 downtime

Had a Fenix 3 for a year now. The device is waterproof (or so they say) and after I've used it in water it completely crashed. Can I do anything to get it up and running again?
#1164801
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