Alison D Esl
map-marker Flushing, Michigan

Need address for Garmin Company

Just want to return in my Garmin watch. It does not stay charged. I purchased this watch in 2020 and never used it. Tried to use it this past summer. It would work, but wouldnt last. S just hoped they could replace battery or they can keep. I do not expect anything else since it is 3 years old.
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User's recommendation: Start using watch immediately after purchase.

Anonymous

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Verified Buyer
| map-marker Minneapolis, Minnesota

Return Garmin after one month of use

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Return Garmin after one month of use
Return Garmin after one month of use - Image 2
Garmin unit is not reliable and do not need to buy another no time soon. Said what I had to say and make me write more, not good for customers
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User's recommendation: Buy different

Anonymous
map-marker Black Mountain, North Carolina

I call with some app issues and the rep told me to buy a new smartwatch

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Garmin app not working properly call costumer service got told to buy a new smartwatch to resolve the issue he offered %20 o a new product
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User's recommendation: Look like you have to buy a new product every 2 to 3 years

Tomasz D Nlr

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Verified Reviewer

I love my New garmin dash cam live And LTE subscription!

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I love my New garmin dash cam live And LTE subscription!
i love my New garmin dash cam live And LTE subscription! The best dash cam for best price! The best dash coa on the market!!!
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Pros:
  • Garmin is super easy to use
ROBERT B Dzv

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Verified Reviewer

I purchased a otr710 and when I got ready to use it the next day it will not power on I tried a reset no results won't turn on tried to exchange it at loves they don't have any in stocks and offers

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Garmin that won't work and loves can't take care of exchange very poor customer service I will never shop their store again they promote a item then can't back it up with any service. DONT BUY GARMIN DONT SHOP LOVES POOR CUSTOMER RELSTIONS PROMOTE ITEM THEN CANT DO EARRANTY OR REPLACE
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User's recommendation: Don't buy garmin or shop loves

Candace H Jcg

Download issue

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I called to customer service about a update issue and it was resolved immediately. The customer service representative was very nice and professional at all times.
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Pros:
  • Easy to read

Preferred solution: No solution needed.

User's recommendation: Greatest product on market!

Michael G Oej

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

SOFTWARE DOWNLOAD

Garmin - SOFTWARE DOWNLOAD
Downloaded Europe maps to USA GPS. Maps were virtually unusable during our trip. Slow to load trip and directions came too late to make appropriate turn. Couldnt use the GPS 95% if the time. Request a refund on download. Please refund the $99 plus tax back to my credit card. I thank you in advance for your cooperation.
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Loss:
$100

Preferred solution: Full refund

Alison D Esl
map-marker Flushing, Michigan

I give up trying to contact you. You make it impossible.

Just needed to send my watch back. Dont know what happy to everything I had already typed out. This is ridiculous. I already filled this portion out.
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User's recommendation: Just give up trying to get assistance!

Darla K Dyh

Help with battery depleting too quickly.

Got disconnected. So my question was never answered. Need an easier way of getting help from someone
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Pros:
  • Love it
Cons:
  • Battery life

User's recommendation: Not easy to get someone to ask questions

Allan B Msy

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Verified Reviewer

Venu 3

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I want the Venu 3 in stainless steel, but Im a man and dont want the white frame and white strap. Even for a woman, its very limiting, and will quickly get soiled. I cant get anyone to talk to at Garmin. I would like all stainless, with a black strap. Can you please help me. Its time to retire my Fenix 5, and Id like the Venu 3 as described.
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User's recommendation: Garmin’s products are excellent, but I’d like to see them offer smart watches such as the Venu3 with the silver bezel and matching ((or black) frame with black band for men. The only option is chrome and white, not what men generally want.

Mark L Gwp

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Verified Reviewer

Chris done an awesome job with issue I was having .

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Anchor lock would not hold. Kept drifting to up 20-25 feet. I contacted customer support and talked with Chris. He immediately knew what issue was and corrected it it no problems. Thank you Chris and Garmin tech support!
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Preferred solution: More people like you guys.

User's recommendation: Absolutely great service I will always Garmin products.

Anonymous
map-marker Tampa, Florida

Not pissed off at all.

I was troubled with an issue with my HR Monitor. I called, I explained and the problem was resolved. Garmin's customer service is amazing.
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User's recommendation: Buy Garmin pro

Jasiya Bjl

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Verified Reviewer
| map-marker Southfield, Michigan

I want update my maps in 2019 Honda ridgeline

Reach out and tell me what to do!!! Why have I filled this out when the answer should be simple??? Help.
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Anonymous
map-marker Phoenix, Arizona

NO service.

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I waited 30 minutes on hold and hung up. How long can they play this fish on the line? Now I have to write more or they won't take it.
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User's recommendation: Plan on having lots of time to waste or do other things while waiting.

Anonymous
map-marker Bellevue, Washington

Praise to customer service!

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Mary Beth was awesome. She drew the short straw when it came to having a consumer, who is extremely technologically challenged and advanced in age. She patiently was on the phone to me for almost 45 minutes. She kept reassuring me that we were going to work it out. I cant express how pleased I was when at the end of the call I had a smart watch that displayed everything I needed. Thank you Mary BethLike
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